# C360 for Microsoft Teams ## BuildToday.ScaleTomorrow. C360 is a unified communications hub for Microsoft Teams, bringing together telephony, contact centre capability, recording and analytics into a single structured platform. [Go Smarter with C360 Lite](/content/c360/lite/index.html) [Go Further with C360 Plus](/content/c360/plus/index.html) [Go Beyond with C360 Premium](/content/c360/premium/index.html) ## One platform. ## All your Teams Communications. C360 is a Microsoft Teams-native communications platform that unifies voice, contact centre, recording and analytics within a single operational framework. It removes the complexity of managing multiple vendors and tools by integrating them into a structured, scalable architecture. ## Introducing C360 See how C360 brings together calling, contact centre, call recording and reporting into one unified Microsoft Teams platform. ## Core Communication Capabilities ### Voice and Telephony C360 provides a structured telephony foundation that allows organisations to move away from legacy PBX systems while maintaining control, flexibility and scalability. [Learn more](/content/c360/voice-and-telephony/index.html) ### Contact Centre Capability C360 integrates contact centre functionality directly into Microsoft Teams, allowing organisations to deliver consistent customer experiences without relying on disconnected platforms. [Learn more](/content/c360/contact-centre/index.html) ### Call Recording and Compliance C360 enables organisations to implement structured recording strategies, ensuring conversations are securely stored and accessible for review, governance and analysis. [Learn more](/content/c360/call-recording-and-compliance/index.html) ### Analytics and Reporting C360 provides organisations with the data needed to monitor service levels, identify trends and make informed decisions across telephony and contact centre environments. [Learn more](/content/c360/reporting-and-analytics/index.html) ## The challenge with modern communication systems Organisations today rely on a mix of telephony, contact centre, recording and reporting tools to manage customer communication. These systems are often deployed independently, creating fragmented environments that are difficult to manage, scale and optimise. This typically results in: - Limited visibility across customer interactions - Disconnected systems and duplicated processes - Inconsistent user and customer experiences - Increased operational complexity and cost - Difficulty maintaining compliance and governance C360 was designed to bring these capabilities together within a single Microsoft Teams-native architecture. By unifying communication tools into one structured platform, organisations can reduce complexity, improve visibility and build a scalable foundation for modern customer engagement. ## Scalable packages designed for every stage of growth C360 is structured to support organisations of all sizes, from teams getting started with Microsoft Teams telephony to enterprises managing complex communication environments. ### C360 Lite C360 Lite gives small teams everything they need to move beyond basic collaboration and start using Microsoft Teams as a reliable business phone system — without added complexity. [Learn More](/content/c360/lite/index.html) ### C360 Plus C360 Plus extends Teams into a powerful contact centre with smarter routing, automation, real-time reporting and AI-driven insights to help teams scale efficiently. [Learn More](/content/c360/plus/index.html) ### C360 Premium C360 Premium delivers enterprise-grade recording, quality management, sentiment analysis and compliance-ready reporting for organisations where performance and assurance matter most. [Learn More](/content/c360/premium/index.html) ## Transform Your Business Operations with C360 C360 empowers your business by seamlessly integrating with Microsoft Teams, creating a unified platform that simplifies communication and enhances productivity. With its powerful tools, you can streamline workflows, improve customer interactions, and make data-driven decisions—all from one platform. **All packages are built on the same C360 platform — upgrade anytime without re-platforming.** | FEATURES | C360 LITE | C360 PLUS | C360 PREMIUM | |--------------------------------|------------|-----------|--------------| | C360 Management Portal | ✓ | ✓ | ✓ | | Teams Calling | ✓ | ✓ | ✓ | | Contact Centre Capabilities | Essential | Enhanced | Enterprise Grade | | Call Recording | Basic | Enhanced | Advanced | | Reporting & Dashboards | Standard | Enhanced | Advanced | | AI & Sentiment Analysis | Insights360 (Optional Add-on) | Built-in | Built-in | | Quality Management | Not included | Enhanced | Advanced | | Customisation & Integrations | Not included | Available & bespoke | Available & bespoke | | Best for | Smaller Businesses & Teams | Mid-Large Growing Businesses | Regulated Enterprise Businesses | ## Ideal for organisations that need to scale communication C360 is designed for organisations whose communication requirements are evolving, whether that means moving beyond basic telephony, improving customer interaction management or gaining greater visibility across communication environments. - Growing businesses that need to scale communication capabilities without increasing complexity - Businesses that operate within Microsoft Teams and want to extend its functionality - Teams who manage increasing volumes of customer interactions across voice and contact centre channels - Businesses who require better visibility into communication performance and service delivery - Businesses transitioning from legacy or fragmented communication systems ## Designed and Built for Microsoft Teams C360 is designed to work alongside Microsoft Teams. Rather than acting as a standalone telephony or contact centre platform, C360 sits across the communication stack, consolidating information from calling, contact centre, recording and analytics tools to create a unified view of communication activity. This approach enables organisations to: - Bring together data from multiple Teams-based communication tools - Gain a single, consistent view of communication performance - Improve reporting, visibility and operational insight - Reduce complexity across fragmented communication systems - Support more informed decision making ## Simplify today. Scale tomorrow. Bring your communication environment together and create a foundation that grows with your organisation.