The world's first Microsoft Unify certified contact centre. Now available in the UK.
CentrePal brings enterprise-grade contact centre capability natively inside Microsoft Teams — no third-party connectors, no compromise. Built for organisations with 200+ users who need the deepest possible Teams integration.
What makes CentrePal different?
CentrePal isn't just another contact centre that connects to Microsoft Teams. It's built from the ground up to live inside Teams — using Microsoft's latest Unify integration model, built on Teams Phone Extensibility and Azure Communication Services.
This means CentrePal doesn't sit alongside Teams or integrate via a third-party connector. It operates at the very core of the Microsoft stack, delivering a native experience that feels like part of Teams itself.
The first MS Unify certified solution
CentrePal is the first contact centre globally to achieve Microsoft's Unify certification — the highest level of Teams integration available. This validates the platform's reliability, security, integration depth and enterprise-grade compliance.
ISO 27001 certified
Your data is hosted securely on Microsoft Azure infrastructure, with ISO 27001 certification providing independently audited assurance of the highest information security standards.
Microsoft 365 certified
CentrePal holds Microsoft's highest certifications as both a Teams Contact Centre and Microsoft 365 solution — giving enterprise organisations the confidence that comes with full Microsoft backing.
Zero footprint
Cloud-native by design — no hardware, no software to install or maintain. Deploy instantly and manage everything from within Microsoft Teams.
Enterprise contact centre capability. All inside Microsoft Teams.
CentrePal delivers the full depth of enterprise contact centre functionality — without asking your agents to leave Teams.
Omnichannel Engagement
Handle every customer interaction across voice, chat, email and web — all from a single, unified interface inside Microsoft Teams.
- Voice, chat, email and web chat in one unified Teams interface
- AI-powered email routing, classification and response suggestions
- Web chat with customisable branding and pre-chat questionnaires
- Outbound SMS notifications during live calls
AI-Powered Agent Tools
CentrePal brings AI into every interaction helping agents work faster, smarter and more consistently without adding complexity.
- Live transcription and real-time sentiment detection during calls
- AI-generated call summaries capturing decisions, actions and outcomes
- Supervisor live monitoring with real-time insights and coaching tools
- Smart knowledge base integration to surface answers instantly
Reporting & Analytics
Complete visibility across your entire contact centre from agent performance to customer satisfaction with built-in reporting and Power BI integration.
- Real-time dashboards and historical reporting across all channels
- Agent performance monitoring including KPIs and productivity metrics
- Power BI integration for deep custom analytics
- Customer satisfaction tracking and trend analysis
Attendant Console
Give your reception and switchboard teams an intuitive, Teams-native console for managing high call volumes with ease.
- High-volume call handling and routing from within Teams
- Full visibility of colleague availability and status
- Drag-and-drop call transfer and management
- Purpose-built for receptionists and front-of-house teams
Explore CentrePal with a short guided demo
Experience the full power of CentrePal's Microsoft Teams contact centre with our interactive guided demo — no sign-up required.
Why enterprise organisations choose CentrePal
Deepest possible Teams integration
Built on Microsoft's Unify model — the next generation of Teams-native integration — CentrePal goes deeper than any other contact centre solution. There are no SIP trunks, no third-party connectors, no compromise.
Rapid deployment
CentrePal's cloud-native, zero-footprint architecture means deployment is measured in days, not months. Because agents work entirely within the Teams interface they already know, training time is minimal — some organisations are up and running within the same week new agents start.
Works with your existing telephony
CentrePal supports Microsoft Operator Connect, Direct Routing and Calling Plans — so you can maintain your existing carrier relationships and telephony infrastructure while adding enterprise contact centre capability on top.
Future-proofed by Microsoft
Built on Microsoft's latest architecture, CentrePal evolves with Teams. As Microsoft advances its AI capabilities, CentrePal stays at the cutting edge — without costly migrations or third-party add-ons.
Frequently asked questions
What is CentrePal?
CentrePal is an enterprise-grade contact centre solution built natively for Microsoft Teams. It is the world's first contact centre to achieve Microsoft's Unify certification — the deepest level of Teams integration available — and delivers omnichannel customer engagement, intelligent routing, AI-powered agent tools and enterprise analytics, all from within the Microsoft Teams interface.
Who is the UK distributor for CentrePal?
Conversant is the exclusive UK distributor for CentrePal. This means that any UK organisation wanting to deploy CentrePal must do so through Conversant. There is no other UK route to market for this technology.
Pricing tailored to your organisation.
Enterprise contact centre deployments are never one-size-fits-all. Get in touch or book a demo and we'll put together the right solution for your organisation's size, structure and requirements.