Conversant Technology Expands Operations to North America
THURSDAY 24 APRIL 2024
Conversant Technology, a leader in innovative communication solutions, today announced the official opening of its new office in Toronto, Canada. This strategic move marks a significant step in expanding its reach into the North American market, particularly offering cutting-edge unified communication solutions with a focus on Microsoft Teams integration.
Conversant Technology’s flagship product, C360, offers a comprehensive approach to digital and cloud telephony solutions. C360 integrates seamlessly with Microsoft Teams to provide a unified communication platform that encompasses voice, video, messaging, and collaboration tools across multiple channels. This integration aims to enhance the productivity of any business by offering an all-in-one solution that manages telephony and communications with Microsoft Teams for efficiency and ease. Patrick Copping, CEO of Conversant Technology, commented on the expansion, stating:
This expansion is a milestone in bringing innovative communication solutions to North America. We are committed to connecting businesses with cutting-edge technology for seamless integration and enhanced productivity. Our C360 platform, particularly tailored for Microsoft Teams, addresses a crucial gap in the market, empowering businesses with sophisticated, scalable communication tools.
Patrick Copping
CEO
Conversant Technology
C360 is built around four core modules:
- Teams Calling: Simplifies external telephony with Direct Routing.
- Contact Centre: Enhances customer interaction capabilities within Microsoft Teams, supporting cohesive management of communication channels.
- Social Media Messaging: Allows businesses to manage customer interactions on social media platforms directly from Microsoft Teams.
- Interaction Recording: Ensures compliance and quality control by recording and storing all interactions from Microsoft Teams.
These modules are designed to work in tandem, providing a streamlined user experience and powerful analytical tools that offer insights into call volumes, durations, and service quality, to drive better business decisions.
About Conversant
Conversant is a UK-based unified communications specialist delivering cloud telephony, customer engagement, collaboration and analytics solutions to organisations across the UK and Europe.
Through its C360 suite, Conversant offers a complete, scalable communications ecosystem aimed at simplifying operations and enabling exceptional customer service. Learn more at www.conversant.technology
Media Contact
Stephanie Scholtz
Head of Marketing
Conversant Technology
Email: stephanie.scholtz@conversant.technology
Website: www.conversant.technology
Team Members
Adnan Khan
Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to going live and handover.
Stephanie Scholtz
Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institute of Marketing.
Simon Nakra
CRO
Simon is Conversant Technology’s Chief Revenue Officer, responsible for driving sales and revenue growth across both the direct and partner channels. With over 20 years of experience in sales, account management, and business development, Simon has spent the last decade helping organisations unify their communications strategy through Microsoft technologies, including Lync, Skype for Business, and Microsoft Teams.
Patrick Copping
CEO and Director
Patrick joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.
Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers. After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations. Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.
Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.