Go Beyond with C360 Premium
C360 Premium is designed for organisations where quality, compliance and control are non-negotiable.
What is C360 Premium?
C360 Premium is our most comprehensive package, built for complex, high-demand Teams environments.
It combines advanced telephony, contact centre capabilities and deep integration support into a single, resilient platform, designed for organisations where performance, governance and scale are critical.
C360 Premium provides the foundation required to support enterprise-level operations and high-volume customer interactions.
Enterprise power without compromise.
What's included with C360 Premium?
Communication Management
- Enterprise-grade unified platform managing complex, multi-site communications environments
- Advanced integration across contact centre, recording, CRM and enterprise systems
- Full governance and compliance controls with complete audit trail
- Built for high-volume, mission-critical operations requiring maximum resilience
MS Teams Voice Calling
- Enterprise-grade PSTN calling with advanced routing optimisation
- Multi-site and international number management across complex environments
- High availability and business continuity built into the telephony infrastructure
- Designed for large organisations with demanding performance and resilience requirements
Advanced Enterprise Contact Centre
- Enterprise-grade omnichannel contact centre with advanced routing and optimisation
- Advanced agent experience tools with performance management and workforce optimisation
- Deep automation, AI-driven workflows and intelligent forecasting capabilities
- Extensive enterprise CRM and business system integrations across the full ecosystem
Compliant Call Recording
- ISO 27001 certified and SOC 2 Type II accredited recording infrastructure
- Multi-layer encryption with advanced access controls and secure sharing
- Cloud-native, on-premise or hybrid deployment to meet enterprise requirements
- Built for the most demanding compliance environments — financial services, healthcare, government
Advanced Reporting & Analytics
- Enterprise-grade analytics across the full communications estate
- Deep performance reporting with advanced trend analysis and forecasting
- Cross-platform reporting pulling from all integrated enterprise systems
- Custom reporting built to the specific requirements of complex organisations
Implementation & Support
- Full enterprise implementation with dedicated project management from design to go-live
- Complex environment scoping, configuration and multi-site deployment support
- Integrated ticketing and priority support with escalation management
- Long-term strategic partnership with ongoing optimisation and roadmap alignment
AI Sentiment & QA Analysis
- Enterprise-scale AI analysis across 100% of conversations across all channels
- Advanced quality scoring, compliance risk flagging and coaching workflow automation
- Deep sentiment trend analysis across agents, teams and business units
- Full Insights360 integration for complete conversational intelligence at enterprise scale
Why choose C360 Premium?
C360 Premium delivers advanced recording, quality management and compliance capabilities directly within Microsoft Teams — giving regulated and customer-critical environments the confidence to operate at scale without compromise.
Built for Enterprise Scale Designed for large, multi-site organisations with the resilience and performance needed for high-volume, mission-critical operations.
Secure, Compliant, and Future-Ready Support regulatory requirements with optional compliant recording, enterprise security, and evolving AI capabilities.
Advanced Insight and Automation Go beyond basic reporting with enterprise-grade analytics, intelligent routing, and deep automation workflows.
Seamless Enterprise Integrations Connect easily with CRM systems, data platforms, and core business applications to keep teams informed and efficient.
Who should choose C360 Premium?
- Large enterprises & multi-site organisations.
- High-volume service operations needing strong resilience.
- Teams requiring advanced automation & data insights.
- Organisations with complex compliance, security, and recording requirements.
- Businesses with high-volume omnichannel engagement.
Team Profiles
Adnan Khan
Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to going live and handover.
Stephanie Scholtz
Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institute of Marketing.
Simon Nakra
CRO
Simon is Conversant Technology’s Chief Revenue Officer, responsible for driving sales and revenue growth across both the direct and partner channels. He has spent the last decade helping organisations unify their communications strategy through Microsoft technologies.
Patrick Copping
CEO and Director
Patrick joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.